Analyzing Patient Perceptions and Expectations of Emergency Department Services: A SERVQUAL Study at King Fahad Medical City”

Posted: March 17th, 2023

Question:

– The study aims to analyze how patients view emergency department services and their expectations about them in the Emergency Department at King Fahad Medical City (ED) (KFMC). It will also use a service-quality gap model (SERVQUAL) to examine factors that influence these perceptions.
– Methodology: a cross-sectional descriiptive study which will be carried out in the King Fahad Medical City emergency department’s waiting area. A sample size of 200 patients will be used for the study. The data will be collected through the SERVQUAL Arabic questionnaire. And then it will be analyzed using 2 parts: the patients’ demographic characteristics and the 22 items of their perceptions and expectations in SERVQUAL questionnaire. The data collection during the study will be analyzed by various methods. Some of these include confirmation factor analysis, variance test, and independent samples.
– I have attached a research study in a file name ( Content server PDF) which I want my research design to be similar to.
– I have attached the responses of the participants in an Excel sheet file.
– I have attached my research proposal in a Microsoft word file name ( research proposal).
– I have attached both an English survey form and an Arabic Survey form that I used to get the responses from the patients. However, the Arabic Survey was used because most emergency department visitors can only speak Arabic.
What I want you to do is I want you to do the results of the study based on the responses of the participants. Also, a similar form of the research paper I attached ( Content server PDF) with a good Introduction, methodology, results, discussion, and conclusion.

Sample draft:

Introduction: This study aims to analyze how patients view emergency department services and their expectations about them in the Emergency Department at King Fahad Medical City (ED) (KFMC). Using a service-quality gap model (SERVQUAL), the study examines factors that influence these perceptions. The goal is to improve the overall quality of care in the ED by identifying areas of improvement and enhancing patient satisfaction.

Methodology: A cross-sectional descriptive study was carried out in the King Fahad Medical City emergency department’s waiting area. A sample size of 200 patients was used for the study. The data was collected through the SERVQUAL Arabic questionnaire, which consisted of 22 items assessing patients’ perceptions and expectations. The data collected was analyzed by various methods, including confirmation factor analysis, variance test, and independent samples.